Voice Mail – Choose Your Words Carefully
As I have written about previously, I have the good fortune of being educated as a lawyer and being called to the Bar in Ontario which means that I have spent a little bit of time practicing law as...
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When & How To Fire A Client
I had a couple of different themes in mind when I decided I was going to write this post, in my head it started as a debate between customer loyalty versus customer satisfaction and then turned to a...
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